FAQ

Private customers pay in advance before delivery. Business customers will receive an invoice, which must be paid within 14 days.

Business customers may be charged statutory interest and collection costs. For private customers, the applicable legal regulations apply.

We will begin processing your order as soon as you have received your order confirmation email.

We are happy to review your request, but we may refuse changes if they affect the quality of the products or the delivery process.

We aim to deliver your order within the indicated delivery timeframe. Please note that this is an estimate and not a guaranteed delivery date.

We work with carefully selected delivery partners.

Please make sure that:

• Your delivery address is correct.
• Someone is available to receive the parcel.
• You inform us promptly if any details change.

Yes. In some cases, your order may be delivered in separate parcels.

Your order will be delivered to the address provided during checkout.

You will receive a notification informing you where you can collect your parcel.

Yes. You can collect your order at our location in Soest. Please make sure you arrive on the agreed date and time.

In such circumstances, delivery may be delayed or the agreement may be terminated without any obligation to pay compensation.

If a product is unexpectedly unavailable, we will contact you personally to discuss a suitable solution. Mina Naji may cancel the order if necessary. In that case, you will of course receive a full refund, but no additional compensation.

You have a 14-day cooling-off period starting from the day you receive your order. If your order consists of multiple items delivered separately, the period starts after receiving the final item.

Yes. Please notify us by email. An exchange is treated as a new order and will be processed once we have received your returned item.

Please inspect your order within 48 hours of delivery. If you discover a problem, notify us in writing within 8 days so we can find an appropriate solution.

Products are supplied as they are. A warranty only applies if one is provided by the manufacturer or supplier.

Responsibility for loss or damage passes to you as soon as the product has been delivered to you.

Yes, if you purchased your order as a consumer through our webshop. You have a 14-day cooling-off period. Products made to your specifications or products that cannot be resold for hygiene reasons cannot be returned.

Please notify us of your return within 14 days by completing the withdrawal form or by sending an email to info@mina-naji.com.

After notifying us of your return, you have another 14 days to send the product back. We recommend using a tracked shipping service. Return Address: Mina-Naji – Vredehofstraat 7, 3761 HA Soest, The Netherlands.

Return shipping costs are at your own expense.

You may inspect the product as you would in a physical store, but you should not use it beyond what is necessary to assess it.

A return may be refused if the product:

• Has been used more than necessary.
• Is damaged.
• Is no longer in its original or suitable packaging.
• Can no longer be resold.

Your refund will be processed within 14 days after you have informed us that you wish to return your order. We may withhold the refund until we have received the returned product or until you provide proof that it has been shipped.

We're happy to help! Email: info@mina-naji.com Phone: +31 35 737 03 24/ +31 6 48 58 03 54

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