Shipping & Delivery Policy - Mina Naji
Welcome to Mina Naji. Thank you for choosing our skincare products to enhance your natural beauty and promote healthy, radiant skin. Now that you've placed your order, you can look forward to the moment your parcel arrives. Below, you'll find everything you need to know about our shipping, delivery process and the care we take with every order.
1. Processing Your Order
As soon as your order has been placed and you have received our order confirmation email, we will begin processing it. The agreement is officially concluded when this confirmation reaches your inbox (Article 3, Paragraph 8 – Terms & Conditions). Our products are available while stocks last. If a product is unexpectedly unavailable, we will inform you personally (Article 3, Paragraphs 2 and 9 – Terms & Conditions).
2. Shipping Address & Delivery
A complete and accurate shipping address is essential to ensure smooth delivery of your order. We will deliver your products to the address you provided during checkout (Article 4, Paragraph 3 – Terms & Conditions). If you are not at home when delivery is attempted, you will receive a notification explaining where you can collect your parcel (Article 4, Paragraph 3 – Terms & Conditions).
3. Delivery Times
We strive to deliver your order within the indicated or estimated delivery timeframe. These delivery times are estimates rather than guaranteed dates, as quality and care always come first (Article 4 – Terms & Conditions). Should an unexpected delay occur, we kindly ask for your understanding. A delayed delivery does not entitle you to cancel the agreement, but we will make every effort to deliver your order as quickly as possible (Article 4, Paragraph 2 – Terms & Conditions).
4. Collection from Mina Naji
If you choose to collect your order from our premises at Vredehofstraat 7, Soest, we kindly ask you to adhere to the agreed collection date and time (Article 4, Paragraph 4 – Terms & Conditions).
5. Shipping by Third Parties
We work with carefully selected delivery partners. We may engage third parties to deliver your order, while ensuring the same level of care and quality you have come to expect from Mina Naji (Article 4, Paragraph 5 – Terms & Conditions).
6. Transfer of Risk
The risk of loss or damage passes to you as soon as the parcel has been delivered to you or to the collection point you have chosen. This applies even if legal ownership of the products has not yet formally been transferred (Article 4, Paragraph 6 – Terms & Conditions).
7. Partial Deliveries
In some cases, your order may be delivered in separate shipments (Article 4, Paragraph 7 – Terms & Conditions).
8. Your Responsibilities as a Customer
To help ensure a smooth delivery process, we kindly ask you to:
- Be available on the agreed delivery date.
- Provide accurate shipping information.
- Inform us promptly of any changes or circumstances that may affect delivery.
- Please note that any additional costs resulting from delays may be charged to you, unless free delivery has been agreed.
(Article 5, Paragraphs 1 to 3 – Terms & Conditions)
9. Changes to Your Order
If you wish to amend your order after it has been placed, we will be happy to review what is possible. However, we reserve the right to refuse a requested change if it could affect the quality or quantity of the delivery (Article 4, Paragraph 8 – Terms & Conditions).
10. Force Majeure
In exceptional circumstances, such as strikes, transport disruptions or government measures, we may temporarily be unable to deliver your order. In such cases, our obligations will be suspended until delivery can reasonably be resumed (Article 10, Paragraphs 1 and 2 – Terms & Conditions).