Ordering & Payment Policy - Mina Naji
Welcome to Mina Naji. In addition to offering products developed with care and exceptional quality, we strive to provide you with a refined shopping experience. Below, you will find everything you need to know about ordering and payment: clear, transparent and designed with your convenience in mind. Please take a moment to read our policy, and feel free to contact us if you have any questions.
1. Ordering
1.1 Product Selection
Once you have found a Mina Naji product that suits your needs, you can choose to continue shopping or proceed to checkout. This allows you to build your perfect selection at your own pace.
1.2 Shopping Cart & Account
Before completing your purchase, we invite you to review your shopping cart. You may also choose to create an account, making future purchases quicker and more convenient. Creating an account is entirely optional. Whether or not you create an account has no effect on your payment process.
1.3 Shipping Address & Acceptance of Terms
To process your order, we ask you to provide a shipping address and accept our Terms & Conditions. You can read them here. Your acceptance is required to ensure that your order can be processed and delivered accurately and with care (Article 5, Paragraph 5 – Terms & Conditions).
1.4 Formation of the Agreement
Your order becomes final once you have completed the entire ordering process and received our order confirmation email. At that moment, our agreement officially comes into effect (Article 3, Paragraph 8 – Terms & Conditions).
1.5 Stock & Availability
Our products are carefully selected and available while stocks last. If a product is unexpectedly unavailable, we will inform you personally. You may then cancel your order free of charge or choose to wait for the product to become available with an extended delivery time (Article 3, Paragraphs 2 and 9 – Terms & Conditions).
2. Payment
2.1 Payment Methods
You can pay safely and securely using:
- iDEAL|Wero
- Credit Card
2.2 Payment in Advance
All webshop orders must be paid in advance, allowing us to process and dispatch your order without delay (Article 8, Paragraph 2 – Terms & Conditions).
2.3 No Set-Off or Suspension
To ensure our ordering and payment processes run as smoothly as possible, payments may not be suspended or set off against any claims (Article 8, Paragraph 4 – Terms & Conditions).
2.4 Late Payment (Business Customers)
Additional payment terms apply to business customers, including statutory interest and collection costs in the event of late payment (Article 8, Paragraph 3 – Terms & Conditions).
3. Delivery
3.1 Delivery Time
Our delivery times are estimated with care and should be regarded as an indication rather than a guaranteed delivery date. We always strive to deliver your order as quickly as possible, with the attention and care that you and your products deserve (Article 4, Paragraph 2 – Terms & Conditions).
3.2 Delivery
Providing the correct shipping address is essential to ensure smooth delivery. If you are not at home at the time of delivery, you will receive a notification informing you where your parcel can be collected (Article 4, Paragraph 3 – Terms & Conditions).
3.3 Transfer of Risk
The risk of loss of or damage to your order passes to you as soon as the parcel has been delivered to you (Article 4, Paragraph 6 – Terms & Conditions).
4. Right of Withdrawal (Consumers)
4.1 Cooling-Off Period
For webshop orders, a 14-day cooling-off period applies, starting from the day you receive your order. During this period, you may withdraw from your purchase without giving any reason (Article 14, Paragraphs 2 and 3 – Terms & Conditions). You may use our model withdrawal form.
4.2 Exceptions
For hygiene and quality reasons, certain products cannot be returned, including:
- Personalised products
- Products that cannot be resold
- Products that have been (almost) completely used
(Article 14, Paragraphs 2 and 6 – Terms & Conditions)
4.3 Returns
After notifying us of your withdrawal, you have 14 days to return or hand over the Products. Your return will be considered timely if you dispatch the parcel before the 14-day period expires. The direct costs of returning the Products are your responsibility (Article 14, Paragraph 6 – Terms & Conditions).
4.4 Refund
Following your withdrawal, you will receive a refund of all payments you have made up to that point, including the standard shipping costs where applicable. If you selected a more expensive delivery method than our standard shipping option, the additional costs will not be refunded. We will reimburse you using the same payment method you used for your purchase, unless you have expressly agreed otherwise. We never charge any administrative fees for processing your refund.
4.5 Time of Refund
We will process your refund within 14 days, provided that we have:
- Received the returned Products in good order, or
- Received proof that you have returned the Products
(Article 14, Paragraph 6 – Terms & Conditions)
5. Product Use
Our products deserve to be treated with care. Please use them in accordance with the instructions provided on the packaging and be mindful of any known allergies or sensitivities (Article 7, Paragraphs 7 and 18 – Terms & Conditions).
6. Warranty & Liability
6.1 Inspection Upon Receipt
We kindly ask you to inspect your order within 48 hours of receipt to ensure it is complete and meets your expectations in terms of quality (Article 7, Paragraph 2 – Terms & Conditions).
6.2 Reporting Period
If anything is not as expected, please notify us in writing within 8 days (Article 7, Paragraph 2 – Terms & Conditions).
6.3 Liability
Our liability is limited to direct damage and shall never exceed the invoice amount of the relevant order (Article 7, Paragraphs 8 and 9 – Terms & Conditions).
7. Contact
If you have any questions about our Ordering & Payment Policy, please feel free to contact us.
Mina Naji
Vredehofstraat 7 – 3761 HA Soest – The Netherlands
Email: info@mina-naji.com – Telephone: +31 35 737 03 24 / +31 6 48 58 03 54